FAQ

Installation Information: Here is my personal video on how to put up one of our gorgeous wall decals! If you've never applied a wall decal or wall sticker before, and you're nervous, don't worry! I made this video just for you with step by step instructions!

  Shipping -Current shipping time due to the season is 3 to 5 business days. -We ship all decals through USPS Priority Mail, 2-3 business day service. -We are not responsible for any damages or delays be USPS. We insure all packages through Priority Mail, and customer will be refunded if damages occur. We will work with you on this issue, please contact us and USPS if there is any issue. – We will ship orders with the name and information provided upon checkout. Customer is responsible for providing accurate address and name information for shipping. Customer will be responsible for replacement if error is made. Please make sure your information is correct before checking out. Once the order is shipped, we cannot change the information. -If decal is sent back to us, we will send the decal to the customer only at the customers expense. -We will ship to FPO/AP customers, but please understand it will take longer to reach overseas military customers. -Customer is responsible for all return expenses for exchanges and returns. -If the decal has been candled, decals that are already sent will be returned at customers expense. Experiencing a little trouble? Here's a video to help!

Returns -All unused decals, excluding custom orders, sales, and clearance items are available for returns. -Custom orders are not available for returns. -Returns must be made within 30 days. -Amanda’s Designer Decals cannot issue a “return” of money for a coupon you were not able to use or whatever reason retroactively. On a case by case basis we may issue a credit of the difference in the form of a gift certificate. We cannot issue you a full refund on an item that you used a coupon on. -Only unused decals can be returned. -If you’re unhappy with your decal, please put the decal back in the box used to ship, and ship it back to us. -Our shipping address is Amanda’s Designer Decals 124 Sunny Point Dr. Richlands, NC, 28574 -Customer is responsible for all return shipping fees. We encourage you to used an insured method of shipping. -We are not responsible for lost packages. Decal Information -Decals will not stick to -Premier Plus paints -Medium to heavily textured walls -VOC Free/Low VOC Paint -Eco-friendly Paint/”Green” Paint -Freshly painted walls. We recommend waiting a minimum of 3 months before applying decals. -Paint and Primer Combo Paints -Gloss Paints -Decals come with a tester (heart) decal. We ask that you first use this decal as a tester and for practice to make sure our vinyl will be compatible with your paint. -If the tester decal does not stick, chances are your big decal will not. This is a perfect time to roll your package back up and send it back to us for a return. -Your refund will come back to you when we have the unused decal back in our possession. -Refunds will not be made for used decals, decals that do not stick, or cause damage. Damage -Amanda’s Designer Decals is not responsible for decals that cause damage to the walls. If you need application help, please visit our YouTube channel or our blog for a step-by-step application video. Custom Orders We reserve the right to refuse a custom order that is not in line with the views of our company. Copyright The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by You of any such matters or any part of the Site, except as allowed by Section 5, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and material

Leave a Reply

Your email address will not be published. Required fields are marked *